Online Dispute Resolution

EU Regulation on online dispute resolution for consumer disputes

From 15 February 2016, the European Commission set up an online platform (the ODR platform, Online Dispute Resolution, Regulation No 524/2013) that allows consumers and traders to settle their online disputes.

You can access the ODR platform following this link: http://ec.europa.eu/consumers/odr/

Our e-mail address for resolutions is [email protected]

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